Stephen D. Gross

Lots of Capital but not a lot of Technical

This is a good place to be, you have money to fund the creation of your ecommerce site but also a bit dangerous since you don’t have the technical knowledge to understand when people aren’t telling you the truth.

The truth is that there are quite a few companies out there that can help you create a very robust, SEO friendly, and highly scalable ecommerce site including Volusion, MondeVertInc, ShopVisible, Zoovy, Datafeedr, PopShops, and of course Google Checkout and Amazon Stores, etc.

Each of these companies have experience in building the ecommerce store, helping you understand the implications of the technology and in general handling most of the business from the technical side…but for a price.

The kicker here is that each of these companies specializes in helping you run your business but seldom do they actually make sure you know how to run it without them. They are in business to gain recurring revenue from your interaction with them and not in the business to show you how to code the system, or create great features without someone paying for them.

With that said if you are an existing business and have an existing brick and mortar world that you are already managing then these are the folks for you because they take a majority of the work off your hands.

Keep in mind they help design, build and deploy your new ecommerce presence but they do NOT run it for you. That is up to you and your staff…you do have staff to run your ecommerce business don’t you? You might want to think about that, there are hundreds of ecommerce sites languishing in despair for lack of someone within the company that is charged with the sites’s success and understands how to run an online business.

So in the Capital but no Technical world your main problems will be:

1) Understand what you are asking for and find vendor that does it

2) If you don’t have the ecommerce or technology background hire someone to manage the process designs, development and deployment of the site for you or you WILL get bitten, this is simple reality.

3) Be sure whomever is designing then look and feel of the site KNOWS what that means. You well wishing marketing and art departments need to understand usability, interface design, and any number of other aspects of this business to be useful. If they don’t HIRE someone that does and have them do the designing.

4) Throughly understand the features of the system you are buying and keep asking for training till you do. Most of the features of these high end ecommerce systems aren’t used by most customers. You need to be engaged in the your own business and understand how the platform can make you money.

5) Remember, and this applies to all ecommerce websites, traffic to your site doesn’t not mean sales (conversions), yes you need to drive traffic to your site but that means qualified traffic and traffic that is there to buy not to look. Remember the retail model, window shoppers don’t buy and buyers seldom window shop.

So in the next entry we’ll cover the middle ground, We’ve got the Technical but funds are tight, this is an exciting area but requires you know how the plumbing of your new ecommerce site really works!

Dan Horn & Noh Limits is a member and contributor to StephenDGross.com and BrookstoneMarketingGroup.com

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The world of ecommerce is exciting, painful and sometimes down right foolish, but we all want the independence that running our own store “could” bring.

Being independent of “the man” and being able to work from anywhere in the world is quite an appealing prospect but most of us have no idea how to do it or the innumerable problems in our path.

One of the primary things to think about when opening an ecommerce store is how much time you have to actually spend working on the store operations.

Keep in mind all the things you would do if you owned a brick and mortar storefront apply to the ecommerce site.

Even though you don’t have to deal with a lease and hard furnishing you still have all the equivalent issues with the ecommerce site lease equals hosting, hard furnishing equal pay per click and SEO marketing costs.

Over the course of this series I’ll be helping you understand not only the various ways to create a successful ecommerce store but also how to do it to fit into your lifestyle.

Lots of Capital but not a lot of Technical

As an example if you have time and financing you could certainly build the site from scratch, rent a warehouse, buy and store products and ship them from your warehouse. You certainly can buy these website development from any number of companies at any price range and they will happily hand you a fully operational ecommerce site that is fully customizable, at a fee, and you are in business…if you know how to run an ecommerce business.

We’ve got the Technical but funds are tight

In the middle of the spectrum if you only have time but not much capital to run the business you might want to consider using one of a number of ecommerce shopping carts, find a few drop shippers to do your fulfillment and use your sweat equity to design, develop, and deliver the ecommerce site to the web using organic SEO techniques and some of a number of shopping cart systems.

No Money and No Technical no problem

At the far end of the spectrum a recent trend has come about that is called an affiliate ecommerce site which is all about putting together a website that you drive traffic to and then as people buy products they are sent to the company website that actually sells the products and do the transaction there. This process alleviates a number of the onerous tasks associated with running an ecommerce store because you don’t have to deal with inventory, credit card processing, customer service and returns since they company one the other ends deals with that and give you a commission on each sale.

In my next article I’ll be taking each of the three methods, and all the variants and discussing the pros and cons of each. Over the next few weeks we will look into what can be done and how much time, effort, and expense if involved in each method and how you can be successful running an ecommerce business yourself.

Next up we’ll cover the process where you or your business has money to invest in the ecommerce business but not the technical chops so you hire a company to do your ecommerce site: Lots of Capital but not a lot of Technical next!

Spending the same amount of money, and yes more time, on data mining and analysis might just benefit your revenue and profits in a far greater and more sustainable way.  How would you like to actually decrease your traffic and, at the same time, double or triple your online business?  Making more out of less is always a strong part of any good business plan.

Dan Horn & Noh Limits is a member and contributor to StephenDGross.com and BrookstoneMarketingGroup.com

Time after time we listen to conversation concerning traffic generation and traffic conversion when using Google Adwords and Google Analytics.  These days financial dreams are planted in the chase of the all-mighty click through ratio (CTR), conversion ratio and goal funnel success.

In addition to the obvious benefit of using these Google tools for directly growing your revenue is the tremendous benefit of data mining.  Data mining, used correctly, can grow your business faster and more profitably than any online marketing strategy.  That’s right!

The professional Internet Marketer should know the value of this well known but seemingly elusive method for reverse engineering your online marketing campaigns.

So what are the benefits of data mining?

We’ve experienced overall conversion rate increases of 100’s of percentage points.   Bounce rates, specification page exits, and navigation detours tremendously decreased.  Customer loyalty and re-visits have been increased up to four-fold.  Other side benefits include the ability to incorporate better customer services practices and inventory control.

What is the result of this sometimes painstaking and often tedious work?

Spending $10-20,000.00 on marketing online expense will certainly bring additional traffic.  However, you may end up pouring more water into a large bucket with many holes.  The increases in traffic might snare additional revenue but can you afford the expense drain and lower profitability?

Spending the same amount of money, and yes more time, on data mining and analysis might just benefit your revenue and profits in a far greater and more sustainable way.  How would you like to actually decrease your traffic and, at the same time, double or triple your online business?  Making more out of less is always a strong part of any good business plan.

Once you have honed your website into a fine tuned engine and have verifiable results then and only then might be time to ramp up your online marketing budget.  Use the lessons learned from data mining to create better metrics and a more sound online business.

Check out Brookstone Marketing Group for additional assistance.

Please feel free to leave a comment with your views on Google Adwords and Analytics.

Now that the first decade of this century is over, small businesses are waking up to find themselves in a quandary trying to decide on traditional marketing versus online marketing and the means to finance either one.

Traditional Media Advertising and Marketing is often times out of the financial reach for most small business owners.  Even if they have the resources, small business owners get caught up in the need to justify and ensure a return on the investment of their time and hard earned dollars.  Traditional Media firms normally require an up front payment plus a long-term commitment before launching any campaign.  In addition, the charge for creative work is passed on as an addition expense to the media buying small business owner.

Internet or Online Marketing, more often than not, follows the same routine as Traditional Media firms in terms of financing the campaign and charging for creative.  The difference is that Online Marketing is typically far less expensive, much faster to launch, and easier to track and justify.  However, many online pay-per-click campaigns are launched by inexperienced marketing agents, and thus cost, and at times exhaust, their clients available budgets before a payback can be achieved.

Enter Social and Content Marketing.  These forms of Online Marketing can be seem elusive and untrackable for the small business owner.  Many times, the small business owners lack of understanding of the philosophy behind authority, trust, and communication keeps them from participating and committing financial resources towards this form of marketing.

Small business owners are looking for a low cost of entry solution for marketing for 2010.  The Internet can and will offer a pay-as-you-go alternative to the old fashion no-risk traditional media firm financial model.

Small Business owners seem poised and ready to commit the necessary dollars to get their business growing again.  However, they will only do so if the marketing channel is proven and offers a high opportunity for success and/or has some assurances built-in for controlling and tracking the marketing expenditures.

Brookstone Marketing Group has now released a marketing campaign that fits such a requirement, PayGo Marketing.  For more information concerning PayGo Online Marketing release click here.

What is your struggle with online marketing?  Leave a comment.

PayGo Online Marketing is a campaign offered by Brookstone Marketing Group.

Most small business owners need to remind themselves about what caused them to start or take-over a small business to begin with.  In addition, they often forget how they were able to get a new business off the ground.

Many times the answers to these questions can be found in the Marketing acronym AIDA.  So what the heck is AIDA?

1. Attention – what you do to get the customers attention.

2. Interest – what is done to get the customer interested.

3. Desire – what you do to get the customer to desire your product or service.

4. Action – What causes the customer to take the desired action, i.e. buy something.

There are plenty of examples of each one of these very important steps.  Getting the customers Attention may be a simple matter of a coupon offer, advertising that you have a limited supply of something, a visual advertising display, or maybe an attractive person in an advertisement.

The Interest step takes a little more thought. This is where you give the customer a reason to read or view farther.  Tell them what you can do for them or maybe how they might benefit from doing business with you.

Creating Desire can be a little challenging.  Be sure to stay on message during this step.  Most small businesses have a habit of either skipping this step all togetheror  placing very minimal emphasis on its value.  Some great techniques for Desire are:

- Offering a Bonus or Incentive to buy today

- Using testimonials from happy customers

- Show how your product or service will immediately solve their problem

- Demonstrate how doing business with you is the best decision

- Again using the powers of scarcity

This step can also serve as a tool to separate you from the competition.  Don’t hesitate to combine several of these techniques to prompt the customer to buy from you today and not look further at a competitor.

Action is the ultimate step in getting the customers business.  However, it’s perhaps the easiest step in AIDA marketing.  Make sure you tell and guide them to what the next step is and exactly how to complete the action.  You can offer or restate a bonus offer to buy today.  Create a strong Call to Action.  In eCommerce, make sure you show a prominent Buy Now button.  Above all try to prompt them into the desired action without confusing them about your original message and offer that was created during the first three steps of AIDA.

In summary, it may take some time and well thought out strategies to perfect your AIDA marketing.  We recommend split or multi-variant testing with more than one AIDA process.  The result will be a noticeable increase in your conversion or closing ratio.

How is your AIDA?  Leave a comment.

One of the little known but highly recognized facts concerning a quality online presence is the effect on employee or staff attitudes and loyalty.

Did you know that the average age of an Internet searcher is over 35 years of age?  Did you also know that the age cycle is growing in both age directions?

To first analyze this phenomena you should first ask yourself these questions.  How good is the website presence of the company you work for or own?  Are they using the most up-to-date practices?  Would you promote the presence of your company to your friends?

In our experience, regarding small businesses, we have found that over 90% of small businesses have an online presence so poor that their staff is either not positively impressed enough to promote their own company website or are so unimpressed that it makes a negative impact on their impression and workplace attitudes.

The fact is that the average age of staffing for small business is under the age (less than 30) of the non-internet world.  In other words, the staff doesn’t remember or hasn’t been alive on this planet long enough to experience life without the use of the internet.

Most small business owners are older than their staff and therefore have trouble relating to an age group that depends on the Internet almost exclusively for information and knowledge.  Conversely, the staff looks upon the small business owner as a fossil and somewhat outdated if the business has a poor online presence.

In conclusion, over 90% of small businesses fail to make a good impression on their staff, can potentially foster a negative attitude, and fail to reap the benefits of word of mouth trust and marketing factors when they ignore their own online presence.

What is your opinion?  Leave a comment.

Please visit Brookstone Marketing Group for more information.

While it is very common for online businesses to neglect the opportunity for additional revenue by simply providing an 800# on their website, these same companies further neglect to understand the real power in this simple but sometime difficult to implement strategy.

Our experiences have proven that a visible telephone number shown on the header of a website can not only increase revenue by as much as 100%, it can also provide a tremendous positive effect on authority and trust values.  Many online researchers and consumers alike believe that an 800# provides a sense of security with their decision to purchase.

Obviously providing an 800# alone will not reach the intended goals of doing so.  A business must then implement a system to answer and take the appropriate action as requested and shown in the eyes of the caller. Developing proper telephany expertise in sales and customer service is a must.

Telephone Systems must be researched and implemented.   The following questions must, at a bare minimum, be addressed:

- Does the system provide ACD, Multiple Voicemail, Transfer, Groups, multiple methods of Call Distribution, and DID numbers?

- Does the system have CRM capabilities and what systems will it integrate with?

- Does the system provide variable methods of reporting; by employee, phone number, time and day, group, area code, and department?

- Does the system provide import/export and data support to integrate with outside reporting systems?

Finally, it is wise to understand what type of business you are involved in.  Do you sell a need based product or service?  Or, maybe you sell a more emotional or decision based product or service?  The payback and profitability for purchasing a system and hiring a staff for support may well rest on the answer to these questions.

Do you have a telephone sales story?  Leave a comment.

Provided on behalf of Brookstone Marketing Group

What expertise should I look for?

Research: What experiences and what tools are used to identify Keywords and Keyword phrases used in further research and future content?  What practices are used to identify people and tribes of potential customers?  What mechanisms are in place to identify optimum response rates?

We build first and analyze second right?

This sounds like a crazy question but that is exactly what most website designers and online marketers do!  The pressures of today’s tight budgets and rapid launch demands are dictating short cuts in strategy and design.  The Internet is full of the dead bodies of failed websites, content and strategies due to a lack of professional analytics.

The movie “Field of Dreams” said it best….. “If you build it, he will come”.  This mentality is the root cause of the problem.  The sad fact is most if not all Internet failures could have been avoided by applying pre-launch analytics.  Most wait until after they are experiencing an impeding implosion before conducting any form of analytics.  The end result is more often than not a decision that the cause, product, or market must have been a bad fit.

Read more…

Provided by Brookstone Marketing Group

Without a doubt the world of content creation has finally reached its Internet maturity.  Just like Branding, content is the fingerprint of your image and authority.

What is content?  The answer is practically everything that is written and/or read by a viewer and a search engine.  Content includes product descriptions & specs, instructions, FAQ’s, title tags, Ads, Blogs, Forums, Press releases, Articles, and many other forms of electronic display.

Read more…

Learn more from Brookstone Marketing Group