Stephen D. Gross

While it is very common for online businesses to neglect the opportunity for additional revenue by simply providing an 800# on their website, these same companies further neglect to understand the real power in this simple but sometime difficult to implement strategy.

Our experiences have proven that a visible telephone number shown on the header of a website can not only increase revenue by as much as 100%, it can also provide a tremendous positive effect on authority and trust values.  Many online researchers and consumers alike believe that an 800# provides a sense of security with their decision to purchase.

Obviously providing an 800# alone will not reach the intended goals of doing so.  A business must then implement a system to answer and take the appropriate action as requested and shown in the eyes of the caller. Developing proper telephany expertise in sales and customer service is a must.

Telephone Systems must be researched and implemented.   The following questions must, at a bare minimum, be addressed:

- Does the system provide ACD, Multiple Voicemail, Transfer, Groups, multiple methods of Call Distribution, and DID numbers?

- Does the system have CRM capabilities and what systems will it integrate with?

- Does the system provide variable methods of reporting; by employee, phone number, time and day, group, area code, and department?

- Does the system provide import/export and data support to integrate with outside reporting systems?

Finally, it is wise to understand what type of business you are involved in.  Do you sell a need based product or service?  Or, maybe you sell a more emotional or decision based product or service?  The payback and profitability for purchasing a system and hiring a staff for support may well rest on the answer to these questions.

Do you have a telephone sales story?  Leave a comment.

Provided on behalf of Brookstone Marketing Group

Without a doubt the world of content creation has finally reached its Internet maturity.  Just like Branding, content is the fingerprint of your image and authority.

What is content?  The answer is practically everything that is written and/or read by a viewer and a search engine.  Content includes product descriptions & specs, instructions, FAQ’s, title tags, Ads, Blogs, Forums, Press releases, Articles, and many other forms of electronic display.

Read more…

Learn more from Brookstone Marketing Group

Success starts with a beginning!

One of the most common questions we receive from prospects is how to use the Internet to get new customer leads flowing without exhausting their valuable time. The answer is very simple; let the Internet perform the heavy lifting by setting up an online automated lead capture campaign.

A lot of the prospect hesitancy apparent with this approach is the “need for greed” or “control everything” old style of sales tactics. The need to have ones hands in everything worked a lot better when the Internet wasn’t yet mature and money was flowing like a fire hoes.

In today’s competitive environment the ultimate goal is make every possible use of your available time.  Outsourcing the common daily and weekly tasks associated with lead nurturing not only frees up valuable time but actually increases closing ratios by as much as 4-10 times.

An automated lead capture campaign is the beginning of this valuable sales funnel tool.  Our email drip marketing campaigns are designed to use the leads obtained from online marketing and nurture them into a future customer buying decision.  No muss, no fuss.  You are free to run your business or take some vacation time…

It really is as simple as it sounds.  Devote as little as 1 hour per month with the Brookstone team and let our system do the rest. The best part comes when your website jingles, your phone rings, and your door swings with new customers.

Our online campaigns are designed to combine the tremendous powers of the Internet with your existing or new website, online sales page, telephone, and many other forms of traditional advertising.  Our sales representatives are ready to assist you today to determine the right campaign to rapidly increase your sales leads.

Visit Brookstone Marketing Group for help today!